Adventure Consultant

Requisition ID: 3092

Department: Sales

Work Type: Hybrid

Application Close Date: 29th August 2025

At Intrepid Travel we exist to inspire, create, share and lead the best travel experiences ever. More than 35 years later, we’re proud to be a certified B Corp with hundreds of trips in over 100 countries.

The world needs more Intrepid people:

Are you ready to help people plan adventures they’ll talk about for years to come? We’re looking for a Sales Consultant to join our team in Toronto, Canada.

At Intrepid, we believe the journey starts the moment someone reaches out. Our Sales Consultants are at the heart of that connection, supporting travellers and agent partners every step of the way, from the first enquiry to departure day.

This is a contact centre environment where you'll handle a mix of sales and customer service interactions across phone, email, live chat, and social media. If you thrive in a fast-paced setting, love hitting targets, and enjoy building connections with people, this could be your next move.

You’ll be responsible for maximizing sales and delivering exceptional service, developing deep product knowledge, and ensuring every booking is managed with care, accuracy, and attention to detail.

What you need to know:

This is a full-time, permanent role based in our Toronto office on a hybrid basis (2/3 days per week in the office). You’ll work a rotating roster across 7 days, with shifts between 9:00AM EST and 8:00PM EST, including weekends.

Some of the experience you’ll bring with you may include:

Experience in sales and/or customer service, with a proven ability to connect with people, understand their needs, and convert enquiries into bookings.

Confidence working towards targets and KPIs - you're results-driven and love celebrating wins.

Strong communication skills in spoken and written English, with experience handling customer interactions via phone, email, and live chat.

Solid computer skills, including Microsoft Office, CRM systems (ideally Salesforce), and travel booking platforms.

Great attention to detail and strong organizational skills to ensure accuracy in bookings and customer files.

A collaborative, team-focused attitude, ideally with personal or professional travel experience and/or experience in the travel industry.

Our people reflect the diversity of our customers and the communities we visit:

Intrepid is made up of 71 nationalities in over 30 countries, and we recognise that diversity makes us a stronger business. We support a culture where people can be themselves and encourage applications from people of all backgrounds. Including First Nations People, LGBTQI+ people, those living with a disability, or from disadvantaged backgrounds, and all people from different ethnicities, races, and religions.

Rewarding and developing our people is important to us, some of our work perks include:

Flexible work options, such as work-from-home options and the ability to 'work from anywhere' 4 weeks a year
A free Intrepid trip every year, plus generous discounts for families, and close friends
5 extra days of leave a year for use on Intrepid trip's
A minimum of 10 weeks paid parental leave for all parents, and other additional leave provisions.
Access to e-learning platforms, professional development and mentor programs
20 hours of volunteer leave every year to use on causes most important to you
Employee Assistance Program, a 24/7 service that offers counselling for you and your family

We are Real. Together. Ambitious. Impactful. These are our values and to us they're more than just words, they are the pillars of our success and every day it's our people and the work they do that bring them to life.

At Intrepid ensuring diversity, equity, and inclusion is an important part of our recruitment process. If you require a reasonable accommodation to submit your application, please email careersupport@intrepidtravel.com with your name, location, and the accommodations you need, we will then be in touch to support your application.

Apply now »