Deputy Operations Manager

Requisition ID:  2729
Department:  Operations
Work Type:  On-site
Application Close Date:  28th February 2025

 

At Intrepid Travel we exist to inspire, create, share and lead the best travel experiences ever – for both people and the planet. More than 34 years later, we’re proud to be a certified B Corp with hundreds of trips in over 100 countries. 

 

At Intrepid Travel we exist to inspire, create, share and lead the best travel experiences ever – for both people and the planet. More than 34 years later, we’re proud to be a certified B Corp with more than 1000 small group trips in over 120 countries. 

 

 

The world needs more Intrepid people: 

Intrepid Travel is seeking a Deputy Operations Manager for Cambodia – a pivotal role in ensuring the seamless delivery of our group and external trips across the region. Reporting directly to the Operations Manager, you’ll be the critical link between our guides, suppliers, and management, ensuring the highest standards of service and safety. 

  

As Deputy Operations Manager, you’ll oversee day-to-day operations, collaborating with suppliers and Group Leaders to deliver outstanding adventures. From responding to passenger feedback to resolving on-the-ground challenges, your contribution will have a tangible impact on the quality of every journey! 

You'll also assist with recruitment and performance development of on-ground staff while providing frontline support during emergencies.  

 

If you’re passionate about travel and want to help create life-changing experiences for other travellers, this could be your next great adventure! 

  

This is a full-time permanent position, based on-site in our Siem Reap office, requiring some flexibility in work hours due to the operational nature of the role. 

 

Some of the experience you’ll bring with you may include: 

  • Proven experience in the travel industry, preferably as a Group Leader for Intrepid or a similar organization in the region. 

  • Demonstrated ability to manage and support people, including performance development and feedback. 

  • Strong office administration skills. 

  • Proficiency in computer systems, with the ability to guide and train others effectively. 

  • Ability to manage crises and take responsibility for the safety of others in challenging situations. 

Our people reflect the diversity of our customers and the communities we visit:
Intrepid is made up of 58 nationalities across 46 countries, and we recognise that diversity makes us a stronger business. We support a culture where people can be themselves and encourage applications from people of all backgrounds. Including First Nations People, LGBTQI+ people, those living with a disability, or from disadvantaged backgrounds, and all people from different ethnicities, races, and religions. 

Rewarding and developing our people is important to us, some of our work perks include:
     •     
Flexible work options, such as work-from-home options and the ability to 'work from anywhere' 4 weeks a year
     •     A free Intrepid trip every year, plus generous discounts for families, and close friends
     •     5 extra days of leave a year for use on Intrepid trip's
     •     A minimum of 10 weeks paid parental leave for all parents, and other additional leave provisions. 
     •     Access to e-learning platforms, professional development and mentor programs
     •     20 hours of volunteer leave every year to use on causes most important to you
     •     Employee Assistance Program, a 24/7 service that offers counselling for you and your family

We are Real. Together. Ambitious. Impactful. These are our values and to us they're more than just words, they are the pillars of our success and every day it's our people and the work they do that bring them to life.

At Intrepid ensuring diversity, equity, and inclusion is an important part of our recruitment process. If you require a reasonable accommodation to submit your application, please email careersupport@intrepidtravel.com with your name, location, and the accommodations you need, we will then be in touch to support your application.