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Senior Experience Designer

Requisition ID:  2679
Department:  Information Technology
Work Type:  Hybrid
Application Close Date:  4th of December 2024

 

At Intrepid Travel we exist to inspire, create, share and lead the best travel experiences ever – for both people and the planet. More than 34 years later, we’re proud to be a certified B Corp with hundreds of trips in over 100 countries. 

 

At Intrepid Travel we exist to inspire, create, share and lead the best travel experiences ever – for both people and the planet. More than 34 years later, we’re proud to be a certified B Corp with more than 1000 small group trips in over 120 countries. 

 

 
The world needs more Intrepid people: 

Travel is back for good, and our UX team is growing. We are on the hunt for a passionate, Experience Designer to help us connect several digital channels into one great customer experience on a trip. All while championing Design culture at Intrepid.

 

In this role you’ll own Experience, Service and UX Design in a project, while thinking holistically within the Intrepid experience our digital channels.

 

Our mission is to create positive change through the joy of travel. You will contribute to this mission as a core member in one of the cross-functional agile teams that is driving our digital transformation.

 

This is a full-time permanent position based out of our HQ on Collins Street in Melbourne, with lots of flexibility for hybrid working.

 

Some of the experience you’ll bring with you may include:
• 4+ years in an Experience Design role, with a focus on solutioning through the use of Customer Journeys / Experience Blueprinting and experimentation
• You think across the full customer journey as you create designs for specific parts of the customer experience
• You can lead your own customer research and insights presentations
• You know your way around Figma and can knock up a prototype quickly
• You’ve mastered navigating tech constraints to get to an amazing customer experience
• You’re a wiz with stakeholder management

Our people reflect the diversity of our customers and the communities we visit:
Intrepid is made up of 58 nationalities across 46 countries, and we recognise that diversity makes us a stronger business. We support a culture where people can be themselves and encourage applications from people of all backgrounds. Including First Nations People, LGBTQI+ people, those living with a disability, or from disadvantaged backgrounds, and all people from different ethnicities, races, and religions. 

Rewarding and developing our people is important to us, some of our work perks include:
     •     Flexible work options, such as work-from-home options and the ability to 'work from anywhere' 4 weeks a year
     •     A free Intrepid trip every year, plus generous discounts for families, and close friends
     •     5 extra days of leave a year for use on Intrepid trip's
     •     A minimum of 10 weeks paid parental leave for all parents, and other additional leave provisions. 
     •     Access to e-learning platforms, professional development and mentor programs
     •     20 hours of volunteer leave every year to use on causes most important to you
     •     Employee Assistance Program, a 24/7 service that offers counselling for you and your family

We are Real. Together. Ambitious. Impactful. These are our values and to us they're more than just words, they are the pillars of our success and every day it's our people and the work they do that bring them to life.

At Intrepid ensuring diversity, equity, and inclusion is an important part of our recruitment process. If you require a reasonable accommodation to submit your application, please email careersupport@intrepidtravel.com with your name, location, and the accommodations you need, we will then be in touch to support your application.

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